Privacy Policy

Privacy Policy

1. Introduction

This Privacy Policy describes how LCARNI collects, uses, and discloses your personal information when you visit, use, or make a purchase from this website.

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2. Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

a. Device Information

• Examples of Personal Information Collected: Version of web browser, time zone, cookies, and more.

• Purpose of Collection: To load the Site accurately for you and to perform analytics on Site usage to optimize our Site.

• Source of Collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

b. Order Information

• Examples of Personal Information Collected: Name, billing address, shipping address, email address, and phone number.

• Purpose of Collection: To provide our product to you, to process your payment information, arrange for shipping, provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and, when in line with the preferences you have shared with us, provide you with information or advertising relating to our product.

• Source of Collection: Collected from you directly.

c. Customer Support Information

• Examples of Personal Information Collected: Name, email address, order number.

• Purpose of Collection: To provide customer support.

• Source of Collection: Collected from you directly.

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3. Sharing Your Personal Information

We share your personal information with service providers to help us provide our services and fulfill our contracts with you, as described above.

• Payment Processor: We use visa and Mastercard approved payment processors to process your payments. Your payment information is handled securely by them and is not stored by us. 

• Shipping Carrier: We share your shipping address and contact information with the shipping company to deliver your order.

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4. Minors

The Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion.

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5. Changes

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reason.

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6. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us via the live chat feature on the website, or  by e-mail at customerservice@l-carni.ca.